Lazada live chat, a simple solution for contacting customer support : Aplikasi

Lazada live chat, a simple solution for contacting customer support

Lazada live chat now seems to be the solution when faced with the problem of ordering goods. You can really contact Lazada customer service in a variety of ways, ranging from sending emails, calls to sending messages through the application.

Admittedly, compared to the different ways to contact Lazada, live chat is the best solution. As one of the largest marketplaces in Indonesia, Lazada understands very well whether it needs to provide the perfect services and support for customers, both sellers and buyers.

Usually, buyer customers are more likely to want a solution or information on the problem of their existing order, while sellers often askabout things related to  incorrect payment or return of goods sent by the buyer, usually through Lazada live chat, it will be faster.

If you use other methods of contacting Lazada customer service, such as sending an email, the response takes a long time as the queue is  very long, so live chat is the best solution we can use at the moment when we want to contact Lazada.

How to contact Lazada via live chat

Lazada’s live chat recommendations can be used as an option, if you currently have a problem and  need  a quick response, you can use this service anywhere and anytime, so you don’t need to worry, here’s how to contact Lazada using the live chat service.

  1. Go to the Lazada website. To make a live chat Lazada, you need to open the website first. Apart from opening the website, you can also install the Lazada app. Download the Lazada app via the App Store or Google Play Store, install the app.
  2. Make sure you already have a Lazada account. When making a purchase, Lazada provides the option to create an account, so don’t forget to log in to your account so that the complaints process is much easier later. Whether through a website or an app, you can directly log into your account.
  3. Scroll down continuously and then look at the bottom left. A live chat will be written later. Click on the customer service chat article, fill out all the forms you need to fill out, starting with the email and others. You can file a complaint immediately and wait for a customer service response.

Advantages of connecting via Lazada live chat

Compared to contacting Lazada via email or phone connection, of course, this chat option is widely used as an option. There are various advantages that this live chat option has. Here are some benefits:

  1. There is no need to spend money. Using this live chat service, we don’t need to spend a lot of money, just spend money on data packets so that problems can be solved quickly and are always connected to the chat service from Lazada.
  2. Bisa responded quickly. If we compare live chat services with other services, it must be recognized  that live chat can be responded to very quickly  so that we feel more lightweight and comfortable, and the problems can also be quickly resolved properly.
  3. Like the steps above, hosting live chat with the Lazada app is very easy. We just have to scroll and then click and write down what we want to convey. In addition, you can also make a live chat by searching for this service in the browser, later it will be directly connected.
  4. It’s more convenient that way. This chat service from Lazada has a real-time response, so as customers, we can get the information at the right time, in addition, we also do not need to pay full attention to live chat. For example, we can have a live chat while working.
  5. Convenient to use. With the experience of continuously storing gadgets every day, of course, we are used to writing messages briefly so that when we are going to complain or ask something in Lazada  live chat, we become easier to use.

Problems that can be solved through live chat

When contacting Lazada customer service, it’s not really always possible to solve the problem because there are actually different things related to Lazada services that you can ask this customer service. Here are some problems you can ask, such as:

  1. When buying products from abroad. Marketplace Lazada not only allows us toeasily buy local products, but also products from abroad. Sometimes purchasing products abroad also experiences problems such as non-arrival or cancellation of orders. You can ask the customer support directly.
  2. When I makea deposit. Lazad also has an account replenishment service. Usually, customers who make claims are caused by the fact that the replenishment has not arrived. If you are not logged in within 1X24 hours of replenishment, you can contact Lazada live chat.
  3. The question of returning the goods. In buying and selling activities, it is not always possible to get a seller who is really perfect for processing orders, sometimes we have to find that the order does not match or the goods shipped do not match, if this is the case, you can directly contact the customer service from Lazada.
  4. The problem of replacing the goods. As a buyer, if the purchased product does not fit and you have to wait for the change of goods, you must be impatient. If you want a quick response when replacing a product, you can immediately contact customer service so that a note is provided to the partyto expedite the solution toyour problem.

Tipsfor quickly fixing a problem with Lazada live chat

Although contacting Lazada live chat can be very easy, but you definitely want the problem to be resolved quickly and even solved properly. Actually, in order for the problems associated with this booking to be resolved quickly, there are some tips you can do:

  1. Describe the problem in detail. So that the customer service knows the problem you have well, make sure that you explain the problem in detail, avoid explaining the problem little by little, because later it will make the complaints longer.
  2. Add an image when you file a complaint. While it’s a bit troublesome to add an image that has something to do with your issue, Lazada’s live customer service chat will be easier to understand and check back immediately. Therefore, add images when making a complaint.
  3. Make sure that the Internet network is in good condition. Before contacting customer support, once again make sure that you have a good internet network. This way, you can stay connected to customer service until the problem can be resolved.
  4. Avoid abbreviated words when complaining, so as not to cause misconceptions. Sometimes, because we want to send a message quickly, we make cuts, even if it can cause misconceptions. Therefore, avoid shortened messages.

The live chat feature provided by Lazada is of course very useful, especially there it does not cost money and the problems can be solved quickly and very well. Therefore, there is nothing wrong with starting from now on, if you have any problems with ordering goods, immediately contact the Lazada live chat.


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